Bar Hero FAQs

Bookings

  • Where does my fee go?

    5% of every fee is saved to our Hero Fund which is then donated to help support sustainable initiatives focused on minimising waste in hospitality. Zero Waste is our goal!

    The remainder of the fee helps us attract the best venues to Bar Hero and you then get the best food and drinks with the best savings

  • How do you pay for your drinks and get the Hero Savings?

    Upon arrival please ask your friendly bar attendant at your chosen venue how best to receive your Hero savings. Some venues will encourage you to open a tab, while others will like you to pay as you go.

  • I’d like to cancel and find out if I can get a refund?

    Cancellations can be made anytime up until your Hero Booking, but there are no refunds. Your cancelation will send a friendly notification to the venue that you will not be attending. All bookings are non refundable [email protected]

  • I want to make changes to my booking?

    All bookings are non refundable, so please double check you are booking the correct time and day 🙂

  • I can’t find my booking confirmation email?

    Firstly check your spam folder. Secondly, contact us at [email protected]

  • What do I do when I arrive?

    Show your confirmation email to the venue upon arrival. This is a great time to ask what vintage or limited edition products are excluded and how to pay.

General

  • What is Bar Hero?

    Bar Hero lists all the best venues in one place and gives you the chance to be a Hero and treat your friends to an unforgettable experience.

  • How does Bar Hero work?

    Choose the time & date, choose the venue & start saving!

    We have partnered with a wide range of bars to give you the best and most diverse experiences! You simply choose your bar & desired time slot and make a booking for your group of friends.

    Bar Hero saves you 20% off your bill with our venues offering you 20% off their full drinks list* and a selection of food for a minimum of two hours. The best part is, it’s only $10 per booking for up to 10 people. If you have more than 10 people in your group and the venue has the space, you can add another group to your booking with ease.

    What a Hero.

    *The range of drinks available varies between each venue, please look at the individual venue page to find their range of drinks on offer.

  • How is Bar Hero different to happy hour?

    BarHero doesn’t want you to rush your drinks and only have a limited house selection to choose from.

    Bar Hero gives you the opportunity to try full wine menus, pick spirits from the top shelf, select award winning cocktails, quench your thirst with non-alcoholic drinks, sample beersies from across the range and get great savings on snacks and food.

  • Can anyone use Bar Hero?

    You must be 18 years of age or older at the time of booking. Everyone is welcome to Bar Hero, please see dress code per venue. Stag/Buck parties and Hen parties are welcome.

    Every venue partnered with Bar Hero must have a liquor license. It is against the law for a licensee or their staff to sell alcohol to anyone who is intoxicated, to allow a person to become intoxicated, or to serve alcohol to anyone under the age of 18 years. The venue retains the right to refuse entry and service.

  • How many people can I book for?

    One booking is $10 for up to 10 people. If you have more than 10 people in your group and the venue has the space, you can add another group to your booking with ease.

  • What happens if I am late?

    You will eat into your allotted time. If you are more than 30 minutes late and your booking could be cancelled – this is left to the venues discretion – they are under no obligation to honour the booking.

  • Would my friends and I have a reserved table?

    Please ask your friendly bartender upon arrival at your chosen venue.

  • How long do I get savings?

    Hero Time/Bookings are 2 hours.

  • How much is my discount and what is discounted?

    20% off your entire bill!* Please check your venues listing for exclusions and it’s worth asking on arrival.

    Our relationship with the venue has given you the opportunity to try their full drinks menu. Some exclusive and rare vintaged products might not be available. Please check your venues listing for food options before clicking.

  • Do I need a form of age identification?
    Yes. All venues will require either a New Zealand Drivers License or International Passport.
  • Is there a minimum or maximum spend?

    No there is not. We have agreed with the venues that they will host you and your guests for 2 hours. Please check your venues listing before you click for time slots.

    Of course, every venue has the right to refuse service, so always remember – don’t be a dick. There is no minimum or maximum spend. Remember to drink responsibly. Ts&Cs always apply.

    #heroesknowtheirlimits

  • What age must I be to purchase a Bar Hero reservation?

    Bar Hero is strictly for individuals aged 18 years or older at the time of booking.

  • Can I use my discount with other promotions?

    Unfortunately you can not redeem other promotions in conjunction with your Bar Hero discount.

  • Are Non-Alcoholic drinks available?

    As per the venues liquor license; non-alcoholic drinks, low alcoholic drinks and free drinking water is always available with a Bar Hero booking.

  • How do I get a confirmation?

    You will instantly receive an email confirmation. Please contact us at [email protected] Hero.co.nz if you accidentally delete your email.

  • Can I book more than one time slot per day?

    You will only be able to make one booking per user, per day.

  • If I arrive on time and the venue is too busy, do I get a refund?

    Bar Hero is a service for venues to use to boost their usual quieter times and in the lead up to their peak times. It would be extremely rare that upon arrival the venue would be too busy to host you and your friends.

    If this was to happen; the venue would notify Bar Hero and Bar Hero will be in contact.

  • Do I get a queue jump with my Bar Hero booking?

    In the unlikely event that there is a queue you will get to queue jump

  • Is food available?

    As per the venues liquor license; Food is always available. Food menus will vary between venues so please ask your bartender upon arrival what food is available with a Bar Hero saving.

Partners

  • I’d like to list my venue on Bar Hero!

    Great news, please reach out to [email protected] for one of our team members to get you signed up and listed on our platform.

  • I have a marketing idea for Bar Hero (e.g. advertising)
    We would love to hear from you; please contact our team at [email protected] Hero.co.nz

Sustainability

  • Where does my fee go?

    5% of every fee is saved to our Hero Fund which is then donated to help support sustainable initiatives focused on minimising waste in hospitality. Zero Waste is our goal!

    The remainder of the fee helps us attract the best venues to Bar Hero and you then get the best food and drinks with the best savings

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